CONDICIONES DE CONTRATACIÓN
This agreement regulates the general conditions of purchase of the various products and services offered on this website by ISOL WORLD BCN CONCEPT, S.L. (hereinafter Me&Mine) with NIF nº B66873092 and address at Consell de Cent, 159 local F1 de (08015) Barcelona (Spain).
The CLIENT acknowledges having sufficient legal capacity to be contractually bound.
This contract is permanently accessible in the legal notices of our website.
- PRICES AND TAXES
In consideration for the purchased product, the CLIENT expressly agrees to pay Me&Mine the amounts specified at the time of purchase in the price list established on the website https://meandmineplay.com for the chosen products.
The products offered on this website are subject to Value Added Tax (VAT) which IS INCLUDED in the prices listed for each product.
In the case of shipments to countries of the European Union, the Spanish VAT will be deducted and the VAT tax rate corresponding to the country of destination will be applied.
VAT will not be applied on deliveries to countries outside the EU. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country.
In the case of application of import and/or customs duties, these will be borne by the recipient. These expenses may vary depending on the country of destination, so, in most cases, expenses cannot be estimated prior to delivery.
Transportation costs are NOT included in the price of the products.
Before proceeding to pay for the product, the final purchase price will appear on the screen, including VAT (Value Added Tax), management, packaging and shipping costs, if applicable, which will be reflected in the order form. at the time of purchase and on the invoice.
Everything that is not specified in the description as included is not included.
- PURCHASE PROCEDURE
Orders may only be placed through this website by individuals over 14 years of age and companies.
On the website all our products are detailed individually. The procedure to make and manage the purchase is indicated on the website and only the following steps must be followed:
- Choose the product you want to purchase.
- When selecting a product, it can be added to the Shopping Cart and you can choose between continuing to buy or processing the order.
- To process the order you must fill out a form with your personal data to formalize the purchase procedure.
- Next, the order will be verified where the selected items are detailed one by one and the total price is calculated.
- Likewise, it will be necessary to indicate an address for billing purposes of the purchase made and specify if the order is picked up at the store or if it is delivered at home. It will be possible to indicate a single address for billing and delivery.
- Once the process has been processed, it will be necessary to previously mark a checkbox to read and accept the terms and conditions of sale.
- The website will provide you with the mechanisms so that payment can be made based on the system chosen in each case.
- Once the data for payment has been entered, you must confirm the order by pressing the “Buy” button.
- Once the “Buy” button has been pressed, the product will be managed.
The CLIENT is informed that the photographs of the products published as a sample on the website may differ, not substantially, from the delivered product, since the colors or shapes may be perceived differently by each consumer in response to multiple variables. , such as the devices with which the products are displayed or the environmental conditions such as light. However, these or other variables will never alter the characteristics of the products, which will be those described on the website and, in any case, the CUSTOMER may choose to withdraw from the purchase as indicated in these conditions.
- AVAILABILITY AND DELIVERY
The products offered by Me&Mine are available for distribution anywhere in the world.
Orders will be processed once payment has been successfully received.
The products offered by Me&Mine will always be subject to availability, which will be specifically indicated on our website for each product, so that if an item offered is not available, the customer will be duly informed of the lack of availability for purchase. Under normal conditions, all the products that appear on our website are available for delivery within the indicated periods.
In cases where, once the order has been placed, the product contracted by the CUSTOMER is out of stock, they will be duly informed of this and an alternative product with similar characteristics of the same price and quality as the one purchased will be offered. If, even so, the CUSTOMER is not interested in accepting the proposed alternative, Me&Mine will proceed to return the sum already paid and will inform him of the procedures and reimbursement deadlines.
As a general rule, the maximum time for order preparation or home delivery will be 48 to 72 hours from the time of purchase and from the time we have confirmed your payment. These delivery times are approximate.
Deliveries will be made on working days (Monday to Friday). It is recommended that the CUSTOMER communicate their time preferences for delivery when completing the order data in the section for Comments.
If the CUSTOMER has chosen the store pick-up of the product, he will be notified in the email provided when the order is ready and he can pick it up at the store.
If you have opted for home delivery of the purchased product, this will be done by the carrier together with a delivery note to the address indicated in the order form that the customer must sign as a receipt document. Likewise, the CLIENT will be duly informed in the event that an incident occurs or the delivery is delayed for any reason.
If delivery to the indicated address is not possible due to the absence of the recipient, you will be informed of how the delivery will be processed and the new conditions of the delivery. The carrier will leave a notice to arrange a new delivery or will contact the CUSTOMER directly to agree on either a delivery time or the removal of the package from the corresponding delegation, or indicating, in any case, the steps to be taken. follow, continue. After the deadline, if the CUSTOMER has not picked up his order, it will be returned to our warehouse and an email will be sent indicating how the delivery will finally be made. In the latter case, the shipping costs will be borne by the CUSTOMER.
In the event that the impossibility of delivery is caused by having entered an erroneous address, the cost of reshipping the order will be borne by the CUSTOMER.
In order to be informed at all times of the management of your purchase, you will receive an email confirming your order and payment.
Likewise, the CUSTOMER can check the status of their order by sending an email to the address email@example.com.
- PAYMENT AND PAYMENT PERIODS
The following forms of payment are accepted:
– Credit and Debit Card: The transaction is carried out by connecting directly with the banking entity BANCO SANTANDER through its payment gateway.
– Paypal: Connecting directly with Paypal.
Once the payment is made, you will receive a confirmation email.
Me&Mine is not aware of the data relating to your credit card. All our payment systems are completely secure.
Payments are prior to the delivery of the product or provision of the service, so Me&Mine will not provide the requested product until payment has been received. Me&Mine reserves the right to temporarily or permanently cancel the services provided, any incident in terms of collection of these.
When making the corresponding payment, you will receive the Invoice of your purchase in PDF format in the email if you have expressly indicated this at the time of processing the order.
If you want to obtain an invoice on paper or in the name of your company, you must contact customer service (firstname.lastname@example.org) to be able to provide the necessary tax information.
The CLIENT is responsible for confirming receipt of the notifications and for informing us of any changes to their data, Me&Mine being exonerated from any liability arising from this circumstance.
All our products are subject to quality controls and are guaranteed against manufacturing defects for a period of 3 years from the date of purchase. The guarantee covers any manufacturing, design or material defect, although the lack of conformity must be revealed within a period of two months from the time it became known. The warranty covers only defective products. It does not cover blows, improper use, or others that are not attributable to a supplier defect or a defect in the product. Likewise, it should be borne in mind that those characteristics of handcrafted wood production, including the manual painting process, cannot be considered product defects or defects. During the warranty period, the CUSTOMER may return the product and we will proceed to repair it. , substitution, price reduction or resolution of the contract as appropriate, procedures that will be free for the CLIENT. Transportation costs generated by returns under warranty will NOT be borne by the CUSTOMER.
The guarantee document is the purchase invoice.
The following conditions for the return of our products do not apply in the case of exercising the right of withdrawal.
Apart from the right of withdrawal (explained in section 8), returns or exchanges of products will only be accepted in the event of a factory defect (guarantee explained in section 6) and transport damage or delivery errors (explained in this section). . In any case, no more than 14 days must have elapsed since receipt of the product and the packaging and accessories must be included.
These refunds will cover the following assumptions:
- Products that are damaged, defective or that have been damaged during transport/delivery.
- Errors in the reference that individualizes each of our products for identification purposes or in the models, versions, colors or sizes/formats of the purchased units.
In case of not being able to include all the accessories or original packaging, the CUSTOMER will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
It will be verified prior to acceptance that it is an error in the delivery of the requested product (different product, model, color, size…) or a manufacturing or packaging defect or anomaly and not improper use, handling or storage or negligent
They will always be accompanied by the corresponding delivery note or invoice.
Both in the case of return due to manufacturing or packaging defects and in the case of error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement with another alternative at no additional cost and without right, on the part of the CUSTOMER. of the CLIENT, to any type of compensation. The expenses generated by the shipment of the repaired or correct order will be borne by Me&Mine.
In any case, the return will always be subject to prior examination by Me&Mine of the condition of the product being returned and verification that the requirements of these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount charged within a maximum period of 30 days and in the same terms that were used to make the payment.
Me&Mine reserves the right to refuse returns communicated or sent after the deadline or products that are not in the same conditions in which they were received.
Returns will be managed by sending an email to email@example.com describing the reasons and causes alleged for the return. Likewise, it will be necessary to indicate the name and surnames and the reference number of the order. Once the request is received, we will process it in a timely manner.
- RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise the right of withdrawal, you must notify ISOL WORLD BCN CONCEPT, S.L. Consell de Cent, 159 local F1, 08015 Barcelona, email: firstname.lastname@example.org , your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.
Withdrawal form template
For the attention of
ISOL WORLD BCN CONCEPT, S.L.
Consell de Cent, 159 local F1
I hereby inform you that I withdraw from my sales contract for the following property:
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
The CUSTOMER will bear the direct costs of returning the goods, so the cost of collection will be deducted from the refund, except in the event that the reason is defective quality, shipping error on our part.
We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.
We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.
Once the withdrawal request has been notified, you must return or deliver the goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. . The deadline will be considered met if you return the goods before the deadline has expired.
The goods to be returned must be in perfect condition, not have been damaged, present deformations, nor show signs of wear, scratches or stains. You will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
If the CLIENT requests that we take charge of the management of the return of the goods, the price of said return will be deducted from the expenses to be returned to the CLIENT. The amount of the management will be identical to the shipping amounts of the products offered on this website, which may vary depending on the type of order (weight/volume) and destination location. The CUSTOMER can request additional information about their specific case by contacting email@example.com.
- PERFECTION OF THE CONTRACT AND MODIFICATIONS OF THE SERVICES
This contract will be perfected with the payment of the product.
Me&Mine reserves the right to modify in any way the characteristics and conditions of its services, always with the aim of improving them and that it represents a benefit for the CLIENT.
- OBLIGATIONS OF THE PARTIES
Me&Mine undertakes to provide the CLIENT with the products and services that have been contracted, applying the utmost diligence in the provision of the service, as well as taking care of the maintenance of the facilities necessary for the operation of the network, having a technical and appropriate computer, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.
The CLIENT undertakes to use the services that are made available to them in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as to pay for the selected product in the time and manner established in these conditions. of sale and its reception in the place indicated for delivery.
Me&Mine does not guarantee that the availability of the service object of this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. In such a way that the CLIENT agrees to bear these circumstances within reasonable limits, for which he expressly waives claiming Me&Mine any contractual or non-contractual liability for possible failures, errors and use of the contracted service.
All notifications between the parties will be made preferably by email. The CLIENT is responsible for confirming receipt of the notifications and for informing Me&Mine of any changes to their data, which is exempt from any liability arising from this circumstance. In case of modification, the CLIENT must inform Me&Mine at the e-mail or telephone numbers indicated on our website.
In compliance with article 21 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that our commercial shipments and information related to our website and the products offered therein, will be made by email to the e-mail address that you provide us, always revocable. In any case, you have the option to reject our commercial communications by sending an email to the address firstname.lastname@example.org indicating the word UNSUBSCRIBE in the subject line.
- COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT
The CLIENT acknowledges that he has understood all the information regarding the products and services, including, where appropriate, delivery, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, for which he affirms that are sufficient for the exclusion of the error in the consent of this contract, and therefore, it accepts them fully and expressly.
The CUSTOMER is fully aware that the acceptance and execution of this contract will take place by supplying their data and pressing the “Buy” button indicated on our website and that it will be completed with the payment of the service.
- APPLICABLE REGULATIONS
This contract is of a commercial nature, and will be governed and interpreted in accordance with Spanish law.
In the event of any type of discrepancy or difference between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that are competent in each case. , provided that the user is a consumer (his address).
In the cases in which it is foreseen that the parties may submit to a jurisdiction, they will submit to the Courts and Tribunals of the city of Barcelona (Spain), expressly waiving any other that may correspond to them.
Likewise, we make available to our clients the following access link to the official online dispute resolution platform of the European Commission:
- PERSONAL INFORMATION
Attention: These General Purchase Conditions have been updated on 2/28/2022. At any time we can proceed to its modification, as well as vary the relationship of the prices and products offered. Please check the date of issue each time you connect to our website and thus be certain that no changes have occurred that affect you.